Cookie and Privacy Policy

Who we are

Crystal Clarke – Contemporary Textile Jewellery Artist
Our website address is: https://crystalclarke.com

What personal data we collect and why we collect it

When you are browsing our website, we will automatically receive your computer’s internet protocol (IP) address and operating system you are using, so this allows us to display our website in the most user-friendly way.

When you purchase a product from Crystal Clarke Contemporary Jewellery online shop, we collect your name, address, email, contact number so that we can effectively process and ship your order, keep in touch with you about the delivery of your order, and to contact you if we need to obtain or provide additional information. We use Woocommerce for our ecommerce system. View their privacy policy for more information.

When you sign up to our mailing list, we use a third-party provider called Moosend to deliver our newsletter. We gather statistics around email openings and clicks using industry standard technologies to help us monitor and improve our newsletter. View their Privacy Policy for more information.

In our newsletter we inform you about new products, special offers, events and general news. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at: crystalclarkejewellery@crystalclarke.com with a subject heading: ‘UNSUBSCRIBE ME’.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When you submit a message through the contact form on our website, your name and email address are collected and are kept for customer service purposes only. We keep contact form submissions indefinately unless you request it be deleted.

Cookies

Crystal Clarke Contemporary Jewellery uses cookies to ensure you get the best browsing experience and analyse traffic.

What are cookies?

Cookies are small amounts of data that is sent to the browser on your device be that a computer, tablet or mobile. Cookies areis used to collect information as you browse our website. They are used to ‘remember’ when your device accesses our website. Cookies are essential for effective operation and help make our website more user-friendly, efficient, and secure. Cookies do not harm your computer and do not contain any viruses. We do not use cookies to collect or record information on your name, address or other contact details.

Cookie Types

Session Cookies

Session cookies are essential cookies for our website to function and to make sure pages are sent to the web browser as quickly and efficiently as possible. The session cookies only retain information about your activities for as long as you are on our website, so only stored temporarily. Once the web browser is closed down, they are deleted.

Persistent Cookies

Persistent cookies are used to track browsing behaviour such as pages viewed, products purchased around the website via the same device and the data is used to try and understand what is and isn’t liked about our site so it can be improved.

These cookies are saved on your device and have an expiry date. When that date is reached the cookies will be deleted by your device. If an expiry date is not set then the cookies automatically become session cookies.

When you close your device and open it up again the persistent cookies may still be there, they remember a visitor if they logged in to the website and has a username for example.

Third Party Cookies

Third party cookies are cookies that may be set when you visit a page that has embedded content for example from YouTube or Flickr and if you ‘share’ content with friends through social networks such as Facebook and Twitter. Third parties set there own cookies and are collected through the scripts or tags added to the webpage.

Third party cookies are not controlled by us, so suggest you check the third-party websites themselves for more information about their cookies and how to manage them.

Cookie information collected

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We collect analytics data about your visits to our website using “Jetpack” and “Google Analytics”. You can view there privacy policies for more information.

Security and performance
We use Ithemes to help maintain the security and performance of our website. View their privacy policy for more information.

WordPress
This website uses WordPress content management system. View their privacy policy for more information.

Disabling Cookies

By browsing and searching our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future.

If you want to disable cookies, dependant on what browser you are using, you need to change the website browser settings to disable cookies. The “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

You can also visit the following website Cookies and You for information about cookies and disabling them.

Please note that by disabling or deleting cookies, you might not be able to take advantage of certain functions of our website and the complete Crystal Clarke Contemporary Jewellery user experience that we pride ourselves on providing our customers may be effected.

If you would like further information about cookies, take a look at the following websites.

https://www.allaboutcookies.org

https://www.aboutcookies.org.uk

https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you have have made a purchase we have got to share your basic information with Royal Mail who deliver your order. View their Privacy Policy for more information.

Royal Mail Privacy Policy

We use PayPal and Square to process online payments through our website. PayPal and Square collects, stores and processes your information on their servers where PayPal, Square facilities are located. Their primary purpose in collecting your information is to provide you with a safe, smooth, efficient, and customised experience. View their Privacy Policiy for more information.

PayPal Privacy Policy

Square Privacy Policy

We may have to disclose your personal information if we are required to do so by the forces of law (the police for example) or if there is any illegal activity associated with a transaction, or activity which violates our Terms of Service. In this case we would seek legal advice before disclosing your information.

How long we retain your data

We keep contact form entries for two years, and customer purchase records for ten years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional Information

How we protect your data

All information we store within our website is password protected.

Our website is hosted by Krystal Hosting ltd who are a UK Company with UK Servers and they are rated number 1 UK hosting company. They provide 1,000Gbps of DDoS protection and hardware firewalling to ensure our website is secure.

You can view more about Krystal here https://krystal.co.uk

Your contact information

You are entitled to view, amend, or delete the personal information that we hold at any time. For privacy-specific concerns please email your request to: crystalclarkejewellery@crystalclarke.com

Changes to this Privacy Policy: We will review our privacy policy on a regular basis to make sure your personal information is always kept secure.